Delete your Exemplar Prep account
You can delete your account at any time. Deleting it deletes your account and its synced study on our server; it is not just turned off.
In the app
- Open Exemplar Prep on your iPhone, iPad or Android device and sign in.
- Go to You, then Account, then Delete account.
- Type DELETE to confirm. If you signed in more than 15 minutes ago, the app asks you to sign in again first.
On the website
Sign in on Study account, then use Delete your account. As in the app, type DELETE, and sign in again if your sign-in is older than 15 minutes.
If you cannot sign in
Email support@exemplarprep.com from the address on your account and ask us to delete it. We delete the same data as the button does.
What is deleted
- Your sign-in account (email address, sign-in method and account ID) with Google Firebase Authentication.
- Your synced study record and its saved study events.
- Full-length exam attempts, answers and results, and the record of which exam questions you were shown.
- The final-exam markers for your account.
- A recorded exam result, your course-analysis choice, and your email settings, consent history and pending emails.
We send one email to confirm the deletion. The address itself is not kept.
What is kept
- The account ID with the time it was deleted, so a device that is still signed in cannot write to the deleted account.
- An empty sync marker, so a delayed request cannot restore the deleted record.
- Content reports you sent, so we can fix questions. The link to your account is removed.
- If mail to your address bounced or was marked as spam: a one-way code made from the address, so we never mail it again. The address cannot be read back from it.
On the website, the browser you delete from also removes your account’s study copy and its recovery copies. It offers a download first. Other study saved on your devices is not touched: the app tells you this before you delete. To erase it, use Erase study on the app’s You page, or delete the app. On the website, use Erase my study on this browser on the Support page, or clear this site’s data in your browser’s settings. Our host’s security logs and backup copies, and our email providers’ (Resend and Brevo) delivery logs, follow their own retention policies. Details are in the privacy policy.